{"id":697,"date":"2026-05-07T17:23:40","date_gmt":"2026-05-07T16:23:40","guid":{"rendered":"https:\/\/aunomdelanature.be\/?page_id=697"},"modified":"2026-05-07T20:48:18","modified_gmt":"2026-05-07T19:48:18","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/aunomdelanature.be\/en\/questions-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-e79e5d47 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-26658a56\"><h2 class=\"uagb-heading-text\">Frequently asked questions<\/h2><\/div>\n\n\n\t\t\t\t<div class=\"wp-block-uagb-table-of-contents uagb-toc__align-left uagb-toc__columns-1  uagb-block-5a1dbf0e\"\n\t\t\t\t\tdata-scroll= \"1\"\n\t\t\t\t\tdata-offset= \"30\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t<div class=\"uagb-toc__wrap\">\n\t\t\t\t\t\t<div class=\"uagb-toc__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uagb-toc__list-wrap\">\n\t\t\t\t\t\t<ol class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#comment-t\u00e9l\u00e9charger-un-film-apr\u00e8s-validation-de-son-achat\" class=\"uagb-toc-link__trigger\">How do I download a movie after confirming my purchase?<\/a><li class=\"uagb-toc__list\"><a href=\"#je-nai-pas-re\u00e7u-le-mail-avec-le-lien-de-t\u00e9l\u00e9chargement\" class=\"uagb-toc-link__trigger\">I didn't receive the email with the download link.<\/a><li class=\"uagb-toc__list\"><a href=\"#que-faire-si-le-lien-de-t\u00e9l\u00e9chargement-expire-avant-davoir-pu-t\u00e9l\u00e9charger-le-film\" class=\"uagb-toc-link__trigger\">What should I do if the download link expires before I've had a chance to download the movie?<\/a><li class=\"uagb-toc__list\"><a href=\"#comment-afficher-les-sous-titres-lors-de-la-lecture-dun-fichier-vid\u00e9o\" class=\"uagb-toc-link__trigger\">How do I display subtitles when playing a video file?<\/a><li class=\"uagb-toc__list\"><a href=\"#je-ne-trouve-pas-les-pistes-de-sous-titres-dans-mon-lecteur-vid\u00e9o-comment-faire\" class=\"uagb-toc-link__trigger\">I can't find the subtitle tracks in my video player. What should I do?<\/a><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n<h4 class=\"wp-block-heading\" style=\"margin-bottom:0\">How do I download a movie after confirming my purchase?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Once your payment has been processed, you will receive an email containing a link to the video files of the movies you purchased. <span style=\"font-weight:700;\">Please note: This link expires after 24 hours!<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">To download a video, you can:<\/p>\n\n\n\n<ul style=\"margin-top:0;margin-bottom:0\" class=\"wp-block-list\">\n<li>either right-click the link and select the option \u201cSave Link Target As\u2026,\u201d \u201cSave Link As\u2026,\u201d or a similar option,<\/li>\n\n\n\n<li>Or click on the link, which opens the video in the browser itself; you can then save the video to your computer by selecting the appropriate option from the menu or by pressing CTRL+S.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-6a5758d9\">\n<div class=\"wp-block-uagb-image uagb-block-0c2f3f84 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" src=\"https:\/\/aunomdelanature.be\/wp-content\/uploads\/2026\/05\/capture_telechargement.png\" alt=\"\" class=\"uag-image-723\" width=\"1075\" height=\"935\" title=\"capture_telechargement\" loading=\"lazy\" role=\"img\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"margin-bottom:0\">I didn't receive the email with the download link.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">The email may have been marked as spam<em>spam<\/em>from your provider's email account. Please check your spam folder.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"margin-bottom:0\">What should I do if the download link expires before I've had a chance to download the movie?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">No problem! Contact us to get a new download link for the movie you purchased.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"margin-bottom:0\">How do I display subtitles when playing a video file?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">In the media player, right-clicking on the image should bring up the option to select a subtitle track.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Example using the player <a href=\"https:\/\/images.videolan.org\/vlc\/index.fr.html\">VLC Media Player<\/a> :<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-e6053595\">\n<div class=\"wp-block-uagb-image uagb-block-dfe21076 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" src=\"https:\/\/aunomdelanature.be\/wp-content\/uploads\/2026\/05\/capture_sous-titres.png\" alt=\"\" class=\"uag-image-719\" width=\"850\" height=\"578\" title=\"capture_sous-titres\" loading=\"lazy\" role=\"img\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"margin-bottom:0\">I can't find the subtitle tracks in my video player. What should I do?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">We suggest that you install a media player such as <a href=\"https:\/\/images.videolan.org\/vlc\/index.fr.html\">VLC Media Player<\/a> or <a href=\"https:\/\/mpv.io\/\">MPV<\/a>, which are very popular and handle subtitle tracks perfectly.<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Comment t\u00e9l\u00e9charger un film apr\u00e8s validation de son achat ? Apr\u00e8s validation du paiement, vous recevez un e-mail contenant le lien vers les fichiers vid\u00e9o des films achet\u00e9s. Attention, ce lien expire apr\u00e8s 24 heures ! Pour t\u00e9l\u00e9charger une vid\u00e9o, vous pouvez : Je n&rsquo;ai pas re\u00e7u l&rsquo;e-mail avec le lien de t\u00e9l\u00e9chargement. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":true,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"folder":[24],"class_list":["post-697","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Bao","author_link":"https:\/\/aunomdelanature.be\/en\/author\/bao\/"},"uagb_comment_info":0,"uagb_excerpt":"Questions fr\u00e9quentes Comment t\u00e9l\u00e9charger un film apr\u00e8s validation de son achat ? Apr\u00e8s validation du paiement, vous recevez un e-mail contenant le lien vers les fichiers vid\u00e9o des films achet\u00e9s. Attention, ce lien expire apr\u00e8s 24 heures ! Pour t\u00e9l\u00e9charger une vid\u00e9o, vous pouvez : Je n&rsquo;ai pas re\u00e7u l&rsquo;e-mail avec le lien de t\u00e9l\u00e9chargement.&hellip;","_links":{"self":[{"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/pages\/697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/comments?post=697"}],"version-history":[{"count":30,"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/pages\/697\/revisions"}],"predecessor-version":[{"id":790,"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/pages\/697\/revisions\/790"}],"wp:attachment":[{"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/media?parent=697"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/aunomdelanature.be\/en\/wp-json\/wp\/v2\/folder?post=697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}